Draft notice: This policy is a template and must be reviewed by a qualified legal professional and completed with the business's details before the website goes live.
Last updated: [date]
These Terms and Conditions ("Terms") govern your use of the Reshi Saffron and Dryfruits website and the purchase of products from us. The website is operated by [Registered business name], [registered address], GSTIN [GSTIN]. By using this website or placing an order, you agree to these Terms.
1. Eligibility and accounts
You must be at least 18 years old and capable of entering into a binding contract under Indian law. You are responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately of any unauthorised use.
2. Website use
You agree not to misuse the website — including attempting unauthorised access, interfering with its security or operation, scraping content, submitting false information, or using the site for any unlawful purpose.
3. Products, pricing and availability
- We make every effort to display products, weights, colours and descriptions accurately. Saffron and dry fruits are natural products and may vary slightly between batches.
- All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. Shipping and COD fees are shown at checkout.
- Prices, offers and availability may change without notice. In case of an obvious pricing or listing error, we may cancel the affected order and refund any amount paid.
4. Orders and acceptance
Placing an order is an offer to purchase. An order is accepted only when we confirm it (for prepaid orders, after successful payment verification). We may refuse or cancel orders at our discretion, including for suspected fraud, unserviceable addresses or stock unavailability.
5. Payment terms
Payments are processed securely by our payment partner, Razorpay, supporting UPI, cards, net banking, wallets and other enabled methods. We do not store your card or banking credentials. Cash on Delivery is available on eligible orders. Orders are not confirmed until payment is successfully verified.
6. Shipping, cancellation and refunds
Delivery, cancellations and refunds are governed by our Shipping Policy, Cancellation Policy and Refund Policy, which form part of these Terms.
7. Coupons and promotions
Coupons are subject to their stated conditions, cannot be exchanged for cash, and may be withdrawn at any time. We may cancel orders that misuse promotions.
8. Reviews and user content
By submitting reviews or other content, you grant us a non-exclusive, royalty-free licence to display it on our website. Content must be honest, lawful and not abusive. We may moderate or remove content.
9. Intellectual property
All content on this website — including the name and logo, text, images, graphics and design — is owned by or licensed to Reshi Saffron and Dryfruits and protected by intellectual property laws. You may not reproduce or use it without our written permission.
10. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to an order is limited to the amount paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.
11. Grievance redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is: [Name], [email], [phone]. Complaints are acknowledged within 48 hours and resolved within one month.
12. Governing law and disputes
These Terms are governed by the laws of India. We will first try to resolve any dispute amicably. Subject to applicable consumer protection laws, the courts at [Srinagar, Jammu & Kashmir] shall have exclusive jurisdiction.
13. Changes
We may update these Terms from time to time. Continued use of the website after changes are published constitutes acceptance of the revised Terms.
14. Contact
[Registered business name] · [address] · [email] · [phone]