Draft notice: This policy is a template and must be reviewed by a qualified legal professional and completed with the business's details before the website goes live.
Last updated: [date]
1. Delivery coverage
We ship across India to all serviceable PIN codes through our courier partners. Serviceability is confirmed at checkout. We do not currently ship internationally.
2. Shipping charges
- Free shipping on orders of ₹3000 or more (after discounts).
- A flat fee of ₹79 applies to orders below ₹3000.
- Cash on Delivery orders carry an additional handling fee of ₹49.
Applicable charges are always shown before you pay.
3. Order processing time
Orders are packed and dispatched within 1–2 business days of confirmation. Orders placed on Sundays or public holidays are processed on the next business day.
4. Estimated delivery times
| Destination | Estimated delivery |
|---|---|
| Jammu & Kashmir | 2–4 business days |
| Metro cities | 3–5 business days |
| Rest of India | 5–8 business days |
| Remote / North-East regions | 7–10 business days |
These are estimates and are not guaranteed.
5. Shipment tracking
When your order ships, you'll receive an email with the courier name and tracking number. You can also follow the tracking timeline in My Account → Orders.
6. Delayed deliveries
Deliveries may occasionally be delayed by weather, strikes, festivals, regional restrictions or courier issues. If your order hasn't arrived within the estimated window, please contact us and we'll follow up with the courier.
7. Damaged or tampered shipments
Please check that the outer package is intact before accepting delivery. If it is visibly damaged or tampered with, refuse the delivery or note it with the courier, and raise a refund request within 7 days with photos (see our Refund Policy).
8. Incorrect address or failed delivery
Please ensure your address and phone number are correct. If a delivery fails because of incorrect details or repeated unavailability, re-shipping charges may apply.