Draft notice: This policy is a template and must be reviewed by a qualified legal professional and completed with the business's details before the website goes live.
Last updated: [date]
Because saffron and dry fruits are food products, we cannot accept returns for change of mind. We will, however, make things right if something is wrong with your order.
1. Eligibility
You may request a refund within 7 days of delivery if you received:
- a damaged or tampered package,
- the wrong product or variant,
- missing items, or
- a product with a quality issue (for example, stale or spoiled product).
Products must not have been substantially consumed, except to the extent needed to discover a quality issue.
2. How to request a refund
- Go to My Account → Orders and open the delivered order.
- Choose Request refund, select a reason and describe the issue.
- Attach clear photos of the product, packaging and shipping label (up to 5 images).
3. Verification
Our team reviews every request, usually within 2 business days. We may ask for additional photos or, in some cases, arrange a pickup of the product. You will receive an email and an in-account update when your request is approved or rejected, along with the reason.
4. Refund amount and method
- Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method through our payment partner.
- Cash on Delivery orders: refunded by bank transfer or UPI to an account you provide.
- Refunds may be full or partial depending on the issue (for example, a refund only for the affected item).
5. Timelines
Once a refund is approved and initiated, it typically reflects within 5–7 business days, depending on your bank or payment provider. A refund is shown as Completed only after the payment provider confirms it has been processed.
6. Non-refundable cases
- Requests raised more than 7 days after delivery.
- Issues caused by improper storage after delivery.
- Change of mind, or minor natural variations in colour, size or shape that do not affect quality.
7. Contact
For refund queries, contact us at [support email] or through live chat.